Privacy & Cookie Policy – Ed Ball Designs

Last updated: 6th May 2025

1. Introduction

This Privacy Policy describes how we collect, use, share, and protect your personal data, why we are allowed to do so under the law, and what your rights are. This policy applies to our website, services, and any interactions you have with Ed Ball Designs.

We are the “controller” of the personal data you provide. By using our website or submitting your personal data, you agree to the terms in this Privacy Policy.

2. Personal Data We Collect

We may collect the following personal data:

• Contact Details – Name, email, telephone number
• Correspondence – Data you provide via contact forms, emails, or phone calls
• Survey Responses – Voluntary survey information
• Transaction Data – Order fulfilment, billing, and purchase details
• Site Usage Data – IP address, browser type, interaction logs, cookies

3. How We Use Your Personal Data

We use your data to:

• Provide the services/products you request
• Respond to enquiries or complaints
• Send service updates and changes to our terms
• Deliver marketing communications (if consented)
• Track site usage and personalise content
• Improve customer support and data accuracy
• Detect and prevent fraud

4. Legal Grounds for Processing

We process your data based on:

• Consent (for marketing, surveys, SMS opt-in)
• Contract (to deliver agreed services)
• Legal obligations (e.g., fraud prevention)
• Legitimate interests (business improvements, recordkeeping, site functionality)

5. Data Sharing

We may share your data with trusted partners who act on our behalf (e.g. payment processors, IT providers). We will never sell your personal data.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

We may also disclose data to comply with legal obligations or in the event of business restructuring.

6. Cookies & Tracking

We use cookies to:

• Enable site functionality
• Analyse traffic and user behaviour
• Remember preferences
• Facilitate social sharing
• Provide interest-based ads

You may refuse cookies via your browser settings. Learn more at allaboutcookies.org.

Some cookies are placed by third parties (e.g., analytics, social media integrations). See their sites for privacy details.

7. Data Protection & Security

We implement appropriate technical and organisational measures to secure your personal data, including:

• Secure servers and firewalls
• SSL encryption
• Access control and staff training

Although we take precautions, no method of transmission is 100% secure.

8. Your Rights

You have the right to:

1. Be informed
2. Access your data
3. Request correction
4. Request deletion (“right to be forgotten”)
5. Restrict processing
6. Request data portability
7. Object to processing (e.g. marketing)
8. Withdraw consent at any time
9. File a complaint with the Information Commissioner’s Office (ICO)

9. Data Retention

We retain your data only as long as necessary to fulfil its purpose or as required by law. When no longer needed, your data is securely deleted.

10. Compliance with Virginia and Federal Laws

Ed Ball Designs complies with the Virginia Consumer Data Protection Act (CDPA) and applicable U.S. federal privacy laws, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

11. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

12. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact us via our website or write to:

Ed Ball Designs

Address: 12976 Hattontown Square, Oak Hill Virginia 20171

Phone: (703) 433-1863
Email: contact@edballdesigns.com

13. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page. Please check back regularly.